Privacy Policy

1. Introduction

At Cootech Solution ("Company," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Appliance details and service history
• Payment information and billing details
• Service preferences and requirements
• Communication records and correspondence

2.2 Technical Information

We may automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookies and similar technologies

3. How We Collect Information

We collect information through various methods:

• Direct Collection: When you contact us, request services, or fill out forms
• Service Provision: During service appointments and repairs
• Website Usage: Through cookies and analytics tools
• Third Parties: From service providers and business partners
• Public Sources: From publicly available information

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and manage repair services
• Communication: To contact you about appointments and services
• Customer Support: To respond to inquiries and provide assistance
• Quality Improvement: To enhance our services and customer experience
• Legal Compliance: To meet legal and regulatory requirements
• Marketing: To send relevant service updates and promotions (with consent)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in service delivery
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with business mergers or acquisitions
• Safety and Security: To protect our rights, property, or safety
• Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Improve our services and business operations

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your information
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

10. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Effective Date

This Privacy Policy is effective as of January 1, 2024, and will remain in effect until modified or replaced.